What are your checkout and check-in times? And, am I charged for the full day when I check my pet out?

Pets may be checked-in during operating hours, up until 30 minutes before closing. Checkout time is by noon on the departure day. Note that checkout time is waived if a grooming service is scheduled for that day and a team member will call you when your pet is ready. If you pick up your pet after noon, and grooming has not been scheduled, then you will be charged for the next night.