We realize that plans do change, and wish to accommodate all of our customer’s needs. So, a full refund of the deposit is provided upon 72 hours advance cancellation of the scheduled arrival date.
All of our up-to-date requirements are held on our Vaccines, Medications, and Medical Conditions page on our site.
Every Best Friends facility has 24-hour, on-call veterinary support. We maintain relationships with several veterinary hospitals near each center so that we are always assured of emergency veterinary care whenever it is required.
Our centers are monitored with emergency response systems for heating, cooling, smoke, fire and security 24-hours a day. We do not have staff members on site overnight, except at our Walt Disney World location. Our team members are on site in the early morning to feed, walk, check on and do activities with the pets every day, (regardless of published customer-facing Center hours) and do not leave until after all of the pets have been fed, and let out for their evening activities. For the dogs to have a restful, relaxing stay, it’s critical that they are not disturbed overnight, and the presence of a staff member keeps the dogs awake and the dogs feeling more stressed as they are very sensitive to even the slightest noise.
Each of our pet care centers has a relationship set-up with a highly reputable, local veterinary for emergency care. In the event of an true emergency, the Center will bring your pet to the closest high quality vet that we have a relationship with, otherwise we will do our best to bring your pet to your own vet on file with us if the matter is not urgent.
All associates are fully trained in proper animal handling techniques. We provide hands-on training for any emergencies that associates may encounter. In addition, each location has specific emergency management plans and a property evacuation plan.
We offer online reservations for our boarding, day camp, and grooming services.
We offer tours of all of our centers. If you are interested in learning more about the tours and setting one up, visit our Book a Tour page and fill out the form to request a time and day that works for you.
The best way to reach our centers directly is to fill out a “Contact Us” form on our website. Select the center, closest to you, and fill out a message for them. They will follow up with you to assist!