How long have you been in operation?

Best Friends has been providing top-notch pet care facilities since 1995 and have centers located across the country. We continue to improve and expand our offerings to better meet the needs of our clients (both human and furry). Click here to learn more.

Where are you located?

We have over 40 Best Friends Pet Hotel locations across the nation. Also, our Doggy Daycare (& Spa) locations are located within Walmart Supercenters and Meijers. To find a location near you, visit the location section of our site.

What are your hours?

Our hours vary based on the location. To find out the hours, at a center near you, visit our location page and click on the location closest to you.

Do you franchise?

Best Friends does not franchise. We are a Employee Owned company, and we fully own and operate all of our locations. All of our full-time eligible team members are also employee owners. As such, we are all invested in Best Friends and care for your pets as though they are family.

How do I reach someone in your corporate office?

If you have questions about an upcoming reservation or related to a specific center, it is best to contact our center directly through our “Contact Us” form. These are emailed directly to the management, in the center, and they can assist.

If you need to reach someone in our corporate office for something else, you can email us here. They will get back to you within 48 hours.


When are you opening a center in my area?

We are always looking for opportunities to bring Best Friends to more pet owners. Our decision to expand our operations depends on a variety of factors – from locating appropriate real estate to obtaining planning and zoning approvals to managing the construction process.
As plans for additional locations are finalized we will keep you posted on our website in our locations section of our site with a “Coming Soon” message.