NORWALK, CT. (June 4, 2019) – Best Friends Pet Hotel, a national operator of pet hotels with 30 locations throughout the United States offering boarding, grooming, doggy day camp, training and retail services at each of its locations, announced today its Employee Stock Ownership Plan, or ESOP, acquisition led by Mosaic Capital Partners.

With this ESOP transaction, Best Friends has become the largest employee-owned company in the Pet Care industry. Jared Pinsker, CEO of Best Friends remarked. “Our people are our most critical assets. They devote themselves tirelessly to ensuring pets and pet owners have a wonderful experience at our facilities. As we continue to build on our tremendous relationships with guests and pet parents, to be able to have our employees now own the business through the ESOP is a wonderful outcome and opportunity for us. We could not be more excited.”

Ian Mohler, who led the transaction for Mosaic, agreed, “We feel tremendously fortunate to have the opportunity to partner with Best Friends. The pet services sector is extremely attractive as people increasingly see pets as extensions of their human families and spend accordingly. With a 20+ year operating history, Best Friends has a wonderful legacy in the communities it serves owing to the many, many passionate employees who have such incredible dedication to their clientele. We feel we have backed the best-in-class operator in this highly fragmented industry.”

Industry veteran Reed Howlett joined the partnership as an investor and Board Member. No stranger to the attractive trends in the pet sector, Reed most recently served as CEO of Nature’s Variety, an early mover in the natural and raw pet food category.

As an ESOP, Best Friends Pet Hotel has also become a member of Certified Employee-Owned (Certified EO). To become a member of Certified EO, companies must pass a rigorous certification process and prove significant and broad-based employee ownership.

Employee-ownership is a critical foundation of the Best Friends Pet Hotel culture. Employees treat pet guests like family and take the time to cater to each individual pet’s personalized need. Best Friends Pet Hotel has “Friendly staff that care for your furry family members as if they were their own,” pet parent Denise B. from Best Friends Pet Hotel in Avon, Connecticut commented about her most recent visit.

Employee-ownership strengthens the connection to the local communities in which Best Friends Pet Hotel operates, fosters financially savvy employees, and empowers employees to think and act like owners. This results in an engaged workforce and happy pets and pet parents alike – as the success of Best Friends Pet Hotel benefits both the company and employee alike. The ESOP provides a substantial retirement benefit to all eligible, full-time employees. In turn, this results in sustainable financial success that benefits the local community.

About Best Friends Pet Hotel
Founded in 1995, Best Friends Pet Hotel has enjoyed “leader of the pack” status for the past 24 years, as one of the largest privately-held independent pet care providers in the United States. With 30 locations, providing customers with the absolute best pet care in a convenient and friendly atmosphere where safety, comfort, and fun are at the core of what we do. We offer boarding, Doggy Day Camp, grooming, and training services. Learn more at http://www.bestfriendspetcare.com/.

About Mosaic Capital Partners, LLC
Mosaic Capital Partners, LLC (“Mosaic”) is a private equity firm investing in privately held middle market companies. Based in Charlotte, NC, Mosaic employs private equity buyout strategies that incorporate the partners’ unique expertise in Employee Stock Ownership Plans (ESOPs). Mosaic aims to help business owners achieve liquidity, wealth transfer and ownership transition with its PE-ESOP product

About Certified Employee-Owned
To learn more about Certified EO, visit www.certifiedeo.com.

Media Contact:
Julia Geffner
203-750-5220
jgeffner@bestfriends.net

Grand opening celebration planned for Saturday, April 6 from 10 a.m. to 4 p.m. featuring free pet portraits, tours, treats, and demonstrations

April 2, 2019, Tyngsborough, Mass. 

Best Friends Pet Hotel is inviting pet-owning families to the new facility’s grand opening celebration on Saturday, April 6, 2019 from 10 a.m. to 4 p.m. The event will offer free pet portraits with digital downloads, treats for pets at the Best Friends Treat Truck, refreshments for all guests, dog demonstrations, and tours of the new facility offering the latest in pet care to pampered dogs and cats – including a look at the splash park area, weather permitting.

Well-behaved dogs are welcome. The grand opening event will also feature an official ribbon cutting at 1:30 p.m.; all are welcome.

Staffed by pet-loving Best Friends Pet Hotel employees, the new custom-built 9,000 sq. ft. facility is located at Two Technology Drive in Tyngsborough and features overnight standard and luxury suites for boarding dogs, doggy day camp, dog training, and grooming services starting March 19, 2019.

Not to be outdone by the dogs, cat owners will enjoy boarding in the warm and inviting Kitty City, featuring natural lighting, a giant fish tank, and bird feeder viewing areas to keep cats stimulated and happy. All pets’ special needs are considered, and each guest is monitored closely. All pets are required to provide proof of vaccinations.

One of 30 locations, including one at Walt Disney World, Best Friends Pet Hotel is an all-breed pet care provider with a warm, friendly, clean and comfortable atmosphere. The outside and inside play areas designed with the latest advances in materials and safety.

“For nearly 25 years, we’ve been treating Merrimack Valley dogs and cats like family… that’s over 175 in dog years,” said Center Manager Becky Powers. “With this brand new Best Friends Pet Hotel in Tyngsborough, we will continue to serve our pet parents and guest to continue to be leader of the pack. We are proud to provide the absolute best and safest pet care in the area, from boarding, Doggy Day Camp, grooming and even training services.”

Day and overnight guests will enjoy all the “bells and dog whistles” in Tyngsborough:

• Suites and luxury suites featuring the latest in design, sound mitigation and cleanliness.
• Luxury Suites include PetChatz(R) so parents can video-chat and even distribute treats through a mobile application.
• Suites access natural light with windows/skylights, and are designed to minimize stress.
• The highest ratio of play space to suite space in the region, and dogs are divided by temperament and size.
• Outdoor parks with water and a splash park feature (in season) and K9 grass with antimicrobial technology.
• Indoor play yards equipped with rubberized flooring to minimize stress and sound, and reduce play-based injuries. The indoor play yards feature a seamless, comfortable flooring system with a bacteria-resistant surface for pet safety.
• Webcams for pet parent viewing and emailed “report cards” and photos home.
• Brand new grooming salon outfitted with all of the bells and whistles including custom built comfort bathtubs, a styling room with an outdoor pet relief area and a new express 30-minute grooming service.
• State of the art DrainVac cleaning systems – the most advanced biosecurity system available – and used by over 90 percent of veterinary universities, using up to 40 percent less water.

The details make the difference at Best Friends Pet Hotel. The company offers full transparency, great communication with pet parents, the latest advances in safety, and a caring staff that loves your pet as much as they love their own.

For information, call 978-649-8585 or visit https://www.bestfriendspetcare.com/location/tyngsboro-ma.

About Best Friends Pet Hotel:
Founded in 1995, Best Friends Pet Hotel has enjoyed “leader of the pack” status for nearly 25 years. With 30 locations, we provide customers with the absolute best pet care in a convenient and friendly atmosphere where safety, comfort, and fun are at the core of what we do. We offer boarding, Doggy Day Camp, grooming, and training services.

Media Contact:
Julia Geffner
203-750-5220
jgeffner@bestfriends.net

Partnership will now bring leading video chat technology to more pet hotel pet suites, so pet owners are never far from furry friends

May 07, 2019, Minneapolis

A growing number of pet owners will soon have the ability to be on the beach in Barbados and still be able to call their beloved fur babies, have a two-way video chat, dispense treats and aromatherapy — all while pets are being boarded in a pet hotel — thanks to an expanded relationship between PetChatz and Best Friends Pet Care.

Best Friends started offering PetChatz® Greet & Treat® videophones within select hotel suites in 2016. Based on customer response and proven success, Best Friends will be adding PetChatz to new locations over the coming months.

“There’s a peace of mind that comes from knowing our pets feel secure and happy while we’re away,” said Lisa Lavin, PetChatz founder and CEO. “We created PetChatz to ease the anxiety that occurs when parents and pets are separated. Our partnership with Best Friends Pet Hotel is a perfect match because together, we give parents a trusted, reliable, one-stop solution to ensuring the comfort and safety of their pets while traveling.”

Best Friends Pet Hotel has been setting the standard in pet boarding since 1995. From fitness sessions to bedtime stories — a pet parent can design the perfect vacation for their pet. Best Friends has 30 centers and hospitals in 15 states and on site at Walt Disney World Resort.

PetChatz is an award-winning, Greet & Treat® videophone that enables pet parents to check in with their pets from anywhere, anytime via their smartphones, tablets or PCs. Parents can have two-way video chats with, dispense treats, and provide aromatherapy to their pets. The durable, pet-safe PetChatz system mounts flush to the wall over an electrical outlet or attaches to a kennel at eye-level ensuring pet safety and increasing peace of mind for the pet owner while they are away from their fur baby.

“PetChatz is an excellent complement to our state-of-the-art facilities and luxury pet suites,” said Jared Pinsker, CEO of Best Friends Pet Hotel. “The integration of PetChatz into select locations give our customers more value, convenience, and yet another way to enrich their pet’s stay at our hotels.”

To learn more, visit petchatz.com and bestfriendspetcare.com.
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About PetChatz

PetChatz® is the founder of the “Treat Cam” category and is pioneering new technology that enables pet parents to have a physical interaction with their pets anywhere, anytime. The patented, award-winning PetChatz is a durable, pet-safe system that mounts to any wall or kennel and lets owners and their pets see each other, hear each other, and speak to each other. By clicking an icon, parents can also dispense a treat, provide a soothing aromatherapy, stream DOGTV, and record/share videos of their pets’ shenanigans. PetChatz is available at PetChatz.com, Chewy.com, and Amazon.com.

 

About Best Friends Pet Care

Founded in 1995, Best Friends Pet Hotel has enjoyed “leader of the pack” status for nearly 25 years. With 30 locations, including Walt Disney World, we provide customers with the absolute best pet care in a convenient and friendly atmosphere where safety, comfort, and fun are at the core of what we do. We offer boarding, Doggy Day Camp, grooming, and training services. Learn more at bestfriendspetcare.com.